DELIVERY SERVICES
We can send your order via Fedex International Connect Plus, YAMATO or EMS (Express Mail Service).
Deliveries are dispatched within 1-5 days of receiving your order.
There may be cases where deliveries are delayed or specific countries and regions cannot be delivered to due to factors out of our control.
WEAREALLANIMALS is not responsible for any delays or damage caused by the courier or customs agencies. All first time purchases using a credit card require BILLING INFORMATION CONFIRMATION, and will not be dispatched until confirmation in complete.

SHIPPING COST
Orders from outside Japan will be exempt from the payment of Japanese sales tax (10%). In this case, only the shipping fee will be charged.

International order will be exempted from paying the Japanese sales and that should be indicated on our check out page. Please kindly check the final price when you check out and let us know if you have any questions.

Shipping charges vary depending on the weight and the region of the ordered items and will be indicated at checkout.
All international shipping charges are free for orders over 50,000JPY.

*In some cases, due to the size or weight of particular item(s) in an order, additional shipping charges may apply. In these circumstances, customers will be notified via email and asked to pay additional shipping and handling charges.

TAXES & DUTIES
When ordering goods from WEAREALLANIMALS internationally, your order may be subject to import duties and/or taxes. WEAREALLANIMALS is not responsible for any charges incurred in the recipient's country from customs, duties or taxes. WEAREALLANIMALS has no control over these charges and cannot tell you in advance what the cost of duties will be. If you would like to know how much your duties will be on an order, please contact your local customs office.